Heart Monitors Discussion

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HR monitor (1 reply)

brucebecker1@verizon.net
2 years ago

Having trouble getting the app to recognize the HR monitor. TICKR by Wahoo is the brand.

The Zone2 Team
2 years ago
The Zone2 Team 2 years ago

Thanks for your post and question.

For the HR monitor to connect, it needs to have been designed by its manufacturer to be able to communicate with outside apps such as PRsue. There is more background information on this under the "Heart Rate Training" tab.

As it turns out, Wahoo has designed its TICKR monitor to be able to do just that. So there must be some other sort of trouble.

A properly configured monitor might fail to connect with PRsue for several reasons:
1) HR monitor might be "stuck" talking to a different app. To solve this, try the following:
+ Completely close the other app
+ Completely close PRsue
+ Shutoff Bluetooth on iPhone via the settings
+ Restart Bluetooth
+ Open PRsue and go to heart monitor setup page
+ Search for monitors and see if it comes up to connect to it

It is important that your heart rate monitor *not* be connected on the Bluetooth Settings page. This wil prevent the PRsue app from "finding" the HR monitor and connecting.

Another thing to try: often a heart rate monitor cannot sense your heart beat, so there is no information to send to your phone. To fix this, follow the manufacturers instructions, which usually recommend wetting the side of the monitor that faces your skin with water. This allows it to better sense your heart beat.

2) iPhone might be connected with a different Bluetooth device. To solve this, try the following:
+ Completely close PRsue
+ Disconnect all hardware connected via Bluetooth via your iPhone settings
+ Open PRsue and go to heart monitor setup page
+ Search for monitors and see if it comes up to connect to it

3) A temporary glitch might exist in the phone operating environment, or the app might be preventing connection. To solve this, try the following:
+ Power off your iPhone entirely
+ Restart your iPhone
+ Open PRsue and go to heart monitor setup page
+ Search for monitors and see if it comes up to connect to it

We hope this might be helpful!

Thanks,
The Zone2 Team

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